Vertex Sunglasses Privacy Policy

Last updated: July 29, 2026

This Privacy Policy explains how Vertex Sunglasses we collects, uses, and shares your personal information when you visit https://vertexsg.store, purchase our products, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, services, or legal obligations. Any updated version will be posted on this website with a revised “Last updated” date.

Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

You may provide us with:

• Your name, email address, phone number, and mailing address.
• Billing and shipping information.
• Order and payment confirmation details.
• Products you view, add to your cart, or purchase.
• Information included in customer service messages, return requests, or warranty claims.

Payment information is processed securely by our payment service providers. We do not directly store complete credit or debit card details.

Information Collected Automatically

When you visit our website, we may automatically collect:

• Your IP address.
• Browser and device information.
• Network connection information.
• Pages and products viewed.
• Cart and checkout activity.
• Information about how you interact with our website and advertisements.

We collect this information through cookies, pixels, and similar technologies.

Information From Third Parties

We may receive information from companies that help us operate our store, including:

• Shopify.
• Payment processors.
• Shipping and fulfillment providers.
• Analytics providers.
• Advertising and marketing platforms.
• Customer support providers.

Information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

We may use your personal information to:

Process and Fulfill Orders

We use your information to:

• Process payments.
• Confirm and fulfill purchases.
• Arrange shipping and delivery.
• Send order and tracking updates.
• Process approved returns, refunds, and warranty claims.
• Provide customer service.

Communicate With You

We may use your contact information to:

• Respond to questions and requests.
• Provide information about your order.
• Send important service or policy updates.
• Assist with shipping, returns, or warranty issues.

Marketing and Advertising

Where permitted by law, we may use your information to:

• Send promotional emails or messages.
• Show relevant advertisements on social media and other platforms.
• Measure the effectiveness of our advertising.
• Personalize your shopping experience.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Security and Fraud Prevention

We may use personal information to:

• Verify transactions.
• Detect and prevent fraud.
• Investigate suspicious or unauthorized activity.
• Protect our website, customers, and business.
• Comply with legal requirements.

Cookies

We use cookies and similar technologies to operate and improve our website.

Cookies may help us:

• Remember your preferences and cart contents.
• Enable checkout functionality.
• Understand how visitors use our website.
• Measure website and advertising performance.
• Provide more relevant marketing.

Most browsers accept cookies automatically. You can change your browser settings to reject or remove cookies. However, disabling cookies may affect certain website features or prevent parts of the checkout process from working properly.

For additional information about cookies used by Shopify-powered stores, please review Shopify’s Cookie Policy.

How We Share Personal Information

We may share personal information with trusted service providers that help us operate our business, including:

• Shopify and website service providers.
• Payment processors.
• Shipping and fulfillment companies.
• Customer support providers.
• Analytics and cloud-storage providers.
• Advertising and marketing platforms.

These providers may only use your information to perform services on our behalf or as permitted under their own privacy policies.

We may also disclose information:

• When you request or authorize us to do so.
• To complete delivery of your order.
• To comply with applicable laws, court orders, or government requests.
• To investigate fraud, security concerns, or violations of our Terms of Service.
• To protect our rights, customers, property, or business.
• In connection with a business transfer, merger, sale, or restructuring.

We do not use sensitive personal information to infer personal characteristics about customers.

Targeted Advertising

We may work with advertising platforms, including social media services, to display advertisements that may be relevant to your interests.

These platforms may receive information through cookies, pixels, or similar technologies, such as:

• Device and browser information.
• Website activity.
• Products viewed.
• Purchases or checkout activity.
• Interactions with our advertisements.

You may be able to manage personalized advertising through your browser, device, or the privacy settings provided by the relevant advertising platform.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, accuracy, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our products and services are not directed toward children, and we do not knowingly collect personal information from children.

A parent or legal guardian who believes that a child has provided us with personal information may contact us to request its deletion.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no online transmission or storage system is completely secure. Please avoid sending confidential payment details or other sensitive information through unsecured communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Process and document transactions.
• Provide customer service.
• Manage returns and warranty claims.
• Meet accounting, tax, and legal obligations.
• Prevent fraud and protect our business.
• Resolve disputes and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.
• Object to or restrict certain uses of your information.
• Request information about how your data is shared.

These rights may be subject to legal exceptions and identity-verification requirements.

To submit a privacy request, contact us using the email address below.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

Vertex Sunglasses
Email: vertexsgstore@gmail.com
Website: https://vertexsg.store