Refund Policy

Return and Warranty Policy

Last updated: July 29, 2026

At VERTEX, we are committed to providing quality sports eyewear. Please review the following conditions before submitting a return or warranty request.

Returns

Returns are accepted only when the product has a verified manufacturing defect or when the customer receives an incorrect item.

To request a return, contact us at vertexsgstore@gmail.com and include:

  • Your order number.
  • Proof of purchase.
  • A description of the issue.
  • Clear photos or videos showing the defect or incorrect item.

Items returned without prior authorization will not be accepted. If your request is approved, we will provide instructions regarding where and how to return the product.

Return Conditions

The product must be:

  • In the same condition in which it was received.
  • Unused, except when necessary to identify a manufacturing defect.
  • Returned with its original packaging and included accessories.
  • Accompanied by proof of purchase.

Three-Month Limited Warranty

VERTEX sunglasses include a 3-month limited warranty, beginning on the date the order is delivered to the customer.

This warranty applies only to verified defects in materials, manufacturing, or assembly.

What Is Not Covered

Returns, replacements, or refunds are not available for damage caused by:

  • Accidental drops or impacts.
  • Scratches from use or improper storage.
  • Broken or bent frames caused by misuse.
  • Excessive pressure or force.
  • Improper cleaning or maintenance.
  • Exposure to extreme heat or chemicals.
  • Unauthorized modifications or repairs.
  • Normal wear and tear.
  • Loss or theft.
  • A change of mind or personal preference, unless required by applicable law.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery. Contact us as soon as possible if the product arrives defective, damaged, or different from what you ordered.

We will review the information provided and determine whether the issue qualifies for a replacement or refund.

Exchanges

We do not offer direct exchanges. If an approved return qualifies for a refund, the customer may place a new order for the preferred model or color.

Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may be required by your bank, card issuer, or payment provider.

If more than 15 business days have passed since your refund was approved, contact us at vertexsgstore@gmail.com.

Return Shipping

Return-shipping instructions will be provided after the request has been reviewed and approved. Customers should not send products to an address without first receiving authorization from VERTEX.

Contact

For questions regarding returns, manufacturing defects, warranty claims, or refunds, contact:

VERTEX Customer Support
Email: vertexsgstore@gmail.com