Terms of service

Terms of Service

Last updated: July 2026

Welcome to VERTEX. These Terms of Service govern your access to and use of our online store, as well as any purchase made through it. By visiting our website or placing an order, you agree to these terms.

1. Store Information

VERTEX offers sports sunglasses and related products designed for activities such as running, cycling, mountain biking, hiking, baseball, fishing, skiing, and other outdoor sports.

For questions, order assistance, or support, contact us at:

vertexsgstore@gmail.com

2. Eligibility and Use of the Website

By using this website, you confirm that you are legally capable of entering into a purchase agreement in your place of residence.

You agree not to use the website:

  • For unlawful or fraudulent purposes.
  • To interfere with the security or operation of the store.
  • To submit false payment, contact, or shipping information.
  • To copy or misuse our content, branding, images, or product materials.

We reserve the right to refuse or cancel orders associated with suspected fraud, unauthorized transactions, pricing errors, or misuse of the website.

3. Product Information

We make reasonable efforts to present accurate product descriptions, specifications, colors, images, and measurements.

However, the appearance of colors may vary depending on the customer’s screen, lighting, and device settings. Product dimensions and weight may also be approximate.

Our sports sunglasses may include features such as:

  • UV400 protection.
  • Polycarbonate lenses.
  • Flexible TR-90 frames.
  • An approximate weight of 19 grams.
  • Unisex sizing.
  • Multiple frame and lens colors.

Product images are provided for presentation purposes. Minor visual differences may exist between photographs, promotional materials, and the delivered product.

4. Orders and Payments

Customers are responsible for providing complete and accurate billing, payment, contact, and shipping information.

An order is not considered accepted until payment has been successfully processed and the order has been confirmed.

We may cancel or limit an order when:

  • A product is unavailable.
  • Payment cannot be verified.
  • The shipping address is incomplete or invalid.
  • An incorrect price or product detail was displayed.
  • Fraudulent or unauthorized activity is suspected.

If a cancelled order has already been charged, the applicable amount will be refunded through the original payment method, subject to the payment provider’s processing time.

5. Prices and Charges

Prices are displayed in the currency shown at checkout and may change without prior notice.

The customer is responsible for reviewing the final total before completing the purchase. Depending on the destination, the order may be subject to:

  • Shipping charges.
  • Taxes.
  • Customs duties.
  • Import fees.
  • Other government or carrier charges.

Unless expressly stated at checkout, customs duties and import-related fees are the customer’s responsibility.

6. Shipping and Delivery

Shipping times vary depending on the destination city and country.

Under normal conditions, orders are typically delivered within 3–8 business days after processing. This timeframe is an estimate and not a guaranteed delivery date.

Delivery may be affected by:

  • Carrier delays.
  • Customs procedures.
  • Weather conditions.
  • Public holidays.
  • Incorrect shipping details.
  • Circumstances outside our reasonable control.

When tracking information is available, it will be provided to the customer.

If we cannot ship an order within the promised timeframe, applicable U.S. consumer rules may require the customer to be notified and offered the choice to accept the delay or cancel the unshipped order for a prompt refund.

VERTEX is not responsible for delivery delays caused by incorrect or incomplete information supplied by the customer.

7. Delivery Confirmation and Risk

The customer is responsible for ensuring that someone can safely receive the package at the provided address.

Once the carrier marks the package as delivered, customers should promptly inspect the product.

Any suspected delivery problem should be reported to:

vertexsgstore@gmail.com

The customer should include the order number, tracking information, and any available supporting evidence.

8. Returns

Returns are accepted only when the product has a verified manufacturing defect.

Returns are not accepted for:

  • Damage caused by the customer.
  • Accidental drops or impacts.
  • Scratches caused by use or improper storage.
  • Broken or bent frames caused by misuse.
  • Improper cleaning.
  • Excessive pressure or force.
  • Unauthorized modifications or repairs.
  • Normal wear and tear.
  • Loss or theft.
  • A change of mind, unless otherwise required by applicable law.

All return requests are subject to inspection and approval.

9. Three-Month Limited Warranty

The sunglasses include a 3-month limited warranty, beginning immediately on the date the product is delivered to the customer.

The warranty covers verified defects in materials, manufacturing, or assembly.

It does not cover:

  • Accidental damage.
  • Customer misuse.
  • Scratches from normal use.
  • Improper maintenance or storage.
  • Exposure to excessive heat, chemicals, or force.
  • Unauthorized repairs or modifications.
  • Normal wear and tear.
  • Lost or stolen products.

To submit a warranty claim, the customer must provide:

  • Proof of purchase.
  • Order number.
  • A description of the issue.
  • Clear photographs or videos showing the defect.

If the claim is approved, VERTEX will determine the appropriate remedy, which may include repair, replacement, store credit, or refund, depending on the circumstances and applicable law.

10. Refunds

Approved refunds will normally be issued through the original payment method.

Processing times may vary depending on the bank, card issuer, payment processor, or financial institution.

Shipping fees, customs charges, taxes, and import duties may be non-refundable unless the refund is required because of a verified manufacturing defect or applicable law.

Nothing in these terms limits any non-waivable consumer rights available under applicable law.

11. Product Use and Safety

Customers are responsible for using the sunglasses appropriately and following reasonable care instructions.

The sunglasses are intended to assist with sun protection and outdoor comfort. They are not:

  • Medical devices.
  • Safety goggles for industrial use.
  • Protective equipment for hazardous workplaces.
  • Guaranteed to prevent all eye injuries.
  • Suitable for looking directly at the sun.
  • A substitute for professionally prescribed eyewear.

Customers participate in sports and outdoor activities at their own risk. VERTEX is not responsible for injuries caused by unsafe conduct, improper product use, unsuitable sports equipment, or failure to follow safety precautions.

12. Intellectual Property

All VERTEX names, logos, designs, website content, promotional materials, graphics, photographs, videos, product descriptions, and branding elements are owned by or licensed to VERTEX.

They may not be reproduced, modified, distributed, sold, or used commercially without prior written authorization.

13. Third-Party Services

Our store may use third-party providers for:

  • Payment processing.
  • Website hosting.
  • Order fulfillment.
  • Shipping.
  • Analytics.
  • Advertising.
  • Customer communications.

Those providers may have their own terms and privacy policies. VERTEX is not responsible for the independent practices or availability of third-party platforms, except where responsibility cannot legally be excluded.

14. Limitation of Liability

To the fullest extent permitted by law, VERTEX will not be liable for indirect, incidental, special, or consequential losses arising from:

  • Use or inability to use the website.
  • Shipping or carrier delays.
  • Improper use of the product.
  • Participation in sports or outdoor activities.
  • Unauthorized access to a customer’s account or payment information.
  • Third-party services outside our reasonable control.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

15. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our store, products, business practices, or legal obligations.

The updated version will become effective when published on the website. Continued use of the store after an update constitutes acceptance of the revised terms.

16. Governing Law

These terms are subject to the laws and mandatory consumer protections applicable to the transaction.

Because VERTEX may sell to customers in different countries and states, certain rights may vary by location. Nothing in these terms is intended to remove rights that cannot legally be waived.

17. Contact

For questions regarding orders, shipping, warranty claims, returns, or these Terms of Service, contact:

VERTEX Customer Support
Email: vertexsgstore@gmail.com